Privacy Policy

Who we are

DANU PROPERTIES (“we”, “us”) operates a real estate marketplace where property owners and agents list properties and visitors browse them. This policy explains what personal data we collect, why, and the choices you have.

What we collect

Account details (name, email, mobile number, password), property listings you submit (descriptions, photos, videos, location and the contact details you choose to attach), enquiries you send, payment records (order and payment IDs, amount, status) and basic technical data (IP address, device and browser) used for security and abuse prevention. We never see or store your card, UPI or bank details; payments are handled by Razorpay.

How we use it

To run your account, show listings, process the ₹299 contact-unlock payment, review listings, answer enquiries, send service emails and notifications, prevent fraud and spam, and meet legal obligations. We do not sell your personal data.

Owner contact details

A listing owner’s phone number and email are never shown publicly. They are revealed only to a signed-in user who has paid to unlock that specific property, to the owner themselves, and to our review staff. Listings published by DANU PROPERTIES itself (marked DANU Verified) show the company’s contact details openly.

Who we share data with

Service providers that help us operate the site: Cloudflare (hosting, database, file storage, bot protection), Razorpay (payments) and our email provider. Owners receive the name, phone and email you enter in an enquiry form for their property. We may disclose information when required by law.

Cookies

We use one essential, secure, HttpOnly cookie to keep you signed in. We do not use advertising cookies. Your saved properties and recently viewed list may be kept in your browser’s local storage.

Retention and security

Passwords are hashed with a salted, peppered algorithm; administrator authenticator secrets are encrypted; sessions can be revoked; and access to private documents is restricted. We keep account and payment records as long as needed for the service, accounting and legal requirements.

Your rights

You can access, correct or delete your account data, and withdraw consent, by writing to [email protected]. Deleting an account does not erase payment records we must retain by law.

Grievances

For privacy or content complaints, contact our grievance contact at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within 15 days.